New windows rank among the most important investments you can make in your home. The right windows can improve curb appeal while also improving energy efficiency. Installation quality plays as big a role as the choice of replacement window, so take the time to ask your window salesperson the right questions.
These conversation starters should help you get comfortable with the process and decide which replacement installer is right for your project:
#1. Can I get all your business info — address, proof of insurance, etc.?
Get these details out of the way first. Some handymen and unscrupulous contractors will avoid giving out permanent business address information and may not be licensed and insured for replacement window projects. It’s also hard to research the company for reviews and references if you aren’t sure of their business info.
#2. Are you primarily a replacement window company?
Experts know how to handle the unexpected. While installing a replacement window, you want a glass expert who knows how to properly remove the old materials and figure out the best method of installing the new window for a clean look and tight seal. If your prospective contractor does other kinds of work, make sure that your windows will be installed by a truly experienced professional — or better yet, focus on contractors who primarily do replacement window work.
#3. Will my total cost be higher than your advertised rates?
Many contractors run specials that sound very enticing, but you need to be careful about bait-and-switch tactics. For example, if the windows are on sale, make sure you understand their rates for the actual installation labor. Ask about their average final bills for similar, recent work.
#4. Can you help me qualify for tax credits?
The government and local utility companies often have tax incentives for installing a new energy efficient replacement window. To qualify, however, you need to make sure that the windows meet the requirements and that all paperwork is ready.
#5. How long does it take?
This question helps you learn about the replacement window installer’s process. Do they charge by the hour, or is there a guaranteed rate for the labor? Can they provide a firm time frame and commit to finishing on a set schedule?
#6. Who will perform the work?
Many contractors use teams. Make sure that the replacement window will be installed by licensed, insured, and trained professionals, with appropriate supervision.
#7. What brands of windows do you typically install, and what are my options?
If you have already researched replacement window options, ask the salesperson about whether the company carries the products you like and if they install that brand frequently. Or, be ready to explore all the great options out there. Installation quality is very important, so you should choose a window installer who has experience with the type of windows you want.
#8. Will the work be warrantied?
Replacement window manufacturers offer their own warranties, and extra protection offered by the contractor for parts and labor is even better. Contact us for more details.